Healthcare
AI calling for clinics, hospitals and diagnostic labs
Front desks spend hours on calls that follow a script: booking, reminding, telling patients a report is ready. Telleo makes those calls in Hindi, English or Hinglish, and you script it to pass anything clinical to your staff.
- AI agentनमस्ते सुनीता जी, मैं CarePlus Clinic से Anjali बोल रही हूँ। कल सुबह दस बजे Dr. Mehra के साथ आपका appointment है। क्या आप आ पाएँगे?Hello Sunita ji, this is Anjali from CarePlus Clinic. You have an appointment with Dr. Mehra tomorrow at 10 am. Will you be able to come?
- Callerकल तो नहीं हो पाएगा। Office में meeting है।Tomorrow won't work. I have a meeting at the office.
- AI agentकोई बात नहीं। कौन सा दिन आपके लिए ठीक रहेगा?No problem. Which day would suit you?
- CallerSaturday हो सकता है?Could it be Saturday?
- AI agentSaturday को Dr. Mehra सुबह बैठते हैं। ग्यारह बजे ठीक रहेगा?Dr. Mehra sees patients on Saturday mornings. Would 11 o'clock be fine?
- Callerहाँ, ठीक है। और मेरी पिछली blood report normal थी क्या?Yes, fine. And was my last blood report normal?
- AI agentReport के बारे में Doctor साहब ही बताएँगे, Saturday को उनसे बात कर लीजिए। Saturday सुबह ग्यारह बजे का time note कर लिया है, हमारी team आपका appointment update कर देगी। Confirmation WhatsApp पर भेज दूँ?The doctor is the right person to go through your report, please ask on Saturday. I've noted Saturday at 11 am, and our team will update your appointment. Shall I send the confirmation on WhatsApp?
- Callerहाँ, भेज दीजिए।Yes, please send it.
The phone problem
Where calls slip in healthcare
The front desk is also the phone line
Receptionists handle walk-ins, billing and calls at the same time. Outbound reminder and follow-up calls are the first to be dropped.
Missed appointments waste doctor time
A no-show leaves a gap another patient could have used. A reminder call the day before gives the patient a chance to confirm or free the slot.
Report and follow-up calls repeat all day
Telling patients their report is ready, or checking in after a procedure, is the same short call made many times a day.
Enquiries wait until morning
Patients who fill a website or ad form in the evening often hear back only the next day, if at all.
What Telleo does
The calls your AI agents make
Book appointments from enquiries
Website and ad enquiries get a call within about a minute. The agent asks which department or doctor and a preferred day and time, then books it on your booking page.
Appointment bookingReminder calls before the visit
A call the day before confirms the patient is coming. A patient who cannot make it can agree a new time on the same call.
Event confirmationReport-ready calls
The agent tells the patient their report is ready and when they can collect it. Script it not to read out or explain results.
Post-visit follow-up and feedback
A short call a few days after a visit or procedure collects feedback. Anyone who mentions a problem is flagged for your staff to call back.
Feedback surveysTake bookings from the Telleo IVR
Callers who pick the appointment option on an IVR menu set up on your Telleo number can be handed to the agent. Anything else is transferred to the desk.
AI receptionistQualify health-check package enquiries
For labs: which package, home collection or walk-in, and a preferred slot. Ready enquiries go to your team with the answers filled in.
Lead qualificationInto your CRM
Answers worth capturing
- Department or doctor
- Preferred day and time
- New or follow-up visit
- Confirmed, rescheduled or cancelled
- Home collection or walk-in (labs)
- Callback requested by the patient
- Feedback score and comments
- Concern raised, flagged for staff
Day one
A first rollout
- 1
Start with reminders
Upload tomorrow's appointment list as a CSV and run a reminder campaign inside clinic hours. It is the simplest call to get right first.
- 2
Write the boundaries into the script
List what the agent may talk about, such as timings, doctors' days and preparation instructions you have approved. Tell it to pass every clinical question to staff, then test that it does.
- 3
Set outcomes
Assign reschedules, cancellations and patients flagged with a concern to the staff on this list, so a nurse or coordinator can call back.
- 4
Add bookings from new enquiries
Once reminders run cleanly, connect your website and ad forms so new enquiries get a booking call within about a minute.
Be careful with
- Don't let the agent discuss diagnoses, results, medicines or doses. Script it to hand every clinical question to your staff, and check recordings to confirm it does.
- It is not an emergency line. Script it to tell anyone describing an emergency to go to the nearest hospital or call emergency services, and transfer the call to your desk.
- Telleo does not hold HIPAA or other healthcare certifications. Patient calls are sensitive: Patient calls are sensitive, and transcripts can't be restricted by role: give call-log access only to the people who need it, and keep health details out of call fields you do not need., and keep health details out of call fields you do not need.
- If you run separate appointment software, bookings made by the agent reach it only through a webhook or when your front desk enters them.
Healthcare: common questions
Can the agent answer medical questions?+
It should not, and nothing stops it except your script. Configure it to say the doctor or your staff will answer, and to offer a callback. Every call is transcribed (and recorded, with recording on), so you can check how it handled the question.
Will it work with our hospital management system?+
There is no built-in integration with hospital or lab software. Telleo can send each outcome to any system that accepts a webhook or HTTP request; otherwise your front desk updates bookings from the call log.
Can patients reach the agent by calling us?+
Yes, through the Telleo IVR. An IVR menu option on your Telleo line, for example 'press 2 to book an appointment', can hand the caller to the AI agent.
Which languages can patients use?+
Hindi, English and Hinglish are in production. Tamil, Telugu, Marathi, Bengali and other Indian languages are supported by the voice engines and set up with you on request.
Who can see what patients said?+
Transcripts, summaries and captured answers are visible to staff who can open the call log, so keep call-log access to the people who need it. Recordings, when switched on, play there too, and full phone numbers can be restricted by role.
Other industries
Hear it on a real phone call.
Book a 20-minute demo and we'll build a first agent around your script, or ring our test line and talk to one right now.