Education
AI calling for coaching institutes, schools and colleges
Telleo started in admissions calling for education institutes. It calls every enquiry while the family is still interested, books the demo class or counselling session, and hands warm families to your counsellors with a summary of the call.
- AI agentनमस्ते राहुल जी, मैं Brightpath Academy से Priya बोल रही हूँ। आपने JEE coaching के बारे में enquiry की थी। क्या अभी दो मिनट बात हो सकती है?Hello Rahul ji, this is Priya from Brightpath Academy. You enquired about JEE coaching. Can we talk for two minutes now?
- Callerहाँ, बताइए।Yes, go ahead.
- AI agentCoaching आपके लिए है या आपके बच्चे के लिए?Is the coaching for you or for your child?
- Callerमेरे बेटे के लिए। अभी Class 11 में है।For my son. He is in Class 11 now.
- AI agentठीक है। उसके लिए weekday evening batch सही रहेगा या weekend batch?Okay. Would a weekday evening batch suit him, or a weekend batch?
- CallerWeekend वाला। और fees कितनी है?The weekend one. And what are the fees?
- AI agentWeekend batch की fee पूरे साल की पचासी हज़ार रुपये है, और यह तीन installments में दी जा सकती है। क्या वो पहले एक free demo class attend करना चाहेगा?The weekend batch fee is eighty-five thousand rupees for the full year, payable in three instalments. Would he like to attend a free demo class first?
- Callerहाँ, इस Sunday सुबह ग्यारह बजे हो सकती है?Yes, can it be this Sunday at 11 am?
- AI agentजी, इस Sunday सुबह ग्यारह बजे की demo class book कर दी है। Details WhatsApp पर भेज दूँ?Done, the demo class is booked for this Sunday at 11 am. Shall I send the details on WhatsApp?
- Callerहाँ, भेज दीजिए।Yes, please send them.
The phone problem
Where calls slip in education
Enquiries arrive when counsellors are busy
Admission season brings enquiries in bursts: after an ad goes live, after results, on Sunday evenings. Counsellors call back hours or days later, by which time the family has spoken to other institutes.
Counsellors spend the day on the wrong calls
Many enquiries are for another course, another city or a different budget. Each one still takes a counsellor's call to find that out.
Fee and parent calls are the same call, again and again
Fee due dates, missed classes and parent updates are short, repetitive calls. They are the first work to slip when the team is stretched.
Nobody remembers what was said
Notes live in registers and WhatsApp chats. When a parent calls back, the next counsellor starts from zero.
What Telleo does
The calls your AI agents make
Call every new enquiry
A form fill from Meta, Google or your website triggers a call within about a minute. The agent asks course, class, city and preferred batch, one question at a time.
Instant lead callbackQualify and hand over to counsellors
Enquiries that match your criteria are assigned to a counsellor with a summary, a 1 to 10 lead rating and the answers captured. The rest are marked and stopped.
Lead qualificationBook demo classes and counselling sessions
When the family agrees a day and time, the agent books it on your booking page and sends a WhatsApp confirmation from your approved template.
Appointment bookingFee reminders to parents
Polite reminders before and after the due date, with the amount and date from your list. Parents who want to speak to accounts are transferred live.
Payment remindersRe-engage last season's enquiries
Enquiries that went cold, from families who have consented to hear from you, get a fresh call when a new batch or crash course opens. Interested families go straight to a counsellor.
Lead reactivationParent feedback calls
Short calls after a parent-teacher meeting or at term end to hear what parents think. Every answer is saved on the call record.
Feedback surveysInto your CRM
Answers worth capturing
- Student's class or year
- Course or exam of interest
- City or preferred centre
- Preferred batch: weekday, weekend or online
- Who decides: student or parent
- Fee or scholarship questions raised
- Demo class or counselling day and time
- Callback request, if the family was busy
Day one
A first rollout
- 1
Connect your enquiry sources
Link Meta lead ads and Google lead forms, point your website form at a webhook, or import last month's enquiries from a CSV or Excel file.
- 2
Start from the admissions template
Pick the admissions template from the use-case gallery. Add your courses, fees, batch timings and demo schedule, and set the questions every call must answer.
- 3
Set outcomes and handover
Choose which dispositions go to a counsellor and which stop, and how many times to retry an unanswered number. Add a counsellor's number for live transfer.
- 4
Test on your own phone, then go live
Call yourself and a colleague, score the script and apply the suggested fixes, then switch on the new-enquiry trigger inside your calling hours.
Be careful with
- The agent only knows what is in its script. Keep fees, batch dates and scholarship rules current, or it will quote old figures.
- Many enquiry forms are filled by students. Decide in the script when the agent should ask for a parent, especially before it discusses fees.
- DLT registration is required for commercial calling in India, and under TRAI's September 2026 amendment, once it takes effect, AI calls must also be declared to your telecom operator in advance. Telleo registers DLT with you, and you choose the hours calls go out.
- WhatsApp confirmations and brochures need approved WhatsApp templates before you go live.
Education: common questions
Can the agent speak Hindi and English on the same call?+
Yes. Hindi, English and Hinglish are all in production. Tamil, Telugu, Marathi, Bengali and other regional languages are supported by the voice engines and are set up with you on request.
Will it replace my counsellors?+
No. It makes the first call, asks the qualifying questions and books the demo. Your counsellors take the families who are ready to talk about admission, with the call summary in front of them.
What happens if a parent wants to talk to a person?+
The agent can transfer the call live to a counsellor's number you set. If the parent would rather be called later, the call is marked as a callback request, with their words in the transcript. Add Callback to the outcomes that assign to a counsellor if you want those families handed to a person; otherwise workflow calls go back on your retry path.
Can it call students who enquired months ago?+
Only with consent. Under TRAI's September 2026 amendment, once it takes effect, an enquiry supports commercial calls for only seven days, so older enquiries need explicit consent you can show. For families who have consented, import the list as a CSV and run a campaign within your calling hours. A bulk campaign calls every lead you select, including families a counsellor is already working, so leave those out of the list. Only workflow calls skip leads already assigned to a counsellor.
Can Telleo also review my counsellors' own calls?+
Yes. Calls your team makes by click-to-call on Plivo, Exotel or Airtel, or recordings you upload, are transcribed and scored against your rubric. That is charged per minute of recording. Analysis of AI calls is free.
Does it work with the CRM we already use?+
Leads, calls and outcomes live in Telleo. To pass them to another system, add a webhook or HTTP request step. Anything that can send or receive a webhook can connect.
Other industries
Hear it on a real phone call.
Book a 20-minute demo and we'll build a first agent around your script, or ring our test line and talk to one right now.